At Insulation Advisor, we are committed to providing our customers with the highest level of service and satisfaction. If you have any concerns or complaints about our services, we encourage you to follow the steps outlined in this policy to help us address and resolve the issue.
1. Contact Us
If you have a complaint, please get in touch with us as soon as possible through one of the following methods:
2. Providing Details
When contacting us, please provide the following information to help us better understand your concern:
We will acknowledge receipt of your complaint within 20 working days and provide you with a reference number. This will help you track the progress of your complaint.
We will conduct a thorough investigation into your complaint, considering all relevant information and any supporting evidence you provide.
We aim to resolve all complaints promptly and fairly. Depending on the complexity of the issue, resolution times may vary. We will keep you informed of our progress and any proposed solutions.
If you are not satisfied with the resolution offered, you have the right to escalate your complaint. Please request information on our escalation process if necessary.
8. Continuous Improvement
We take all complaints seriously and view them as opportunities to improve our services. Your feedback is valuable in helping us enhance our customer experience.
9. Contact Information
If you have a complaint or need assistance, you can reach us at:
10. Changes to the Policy
We may update this Complaints Policy from time to time. Any changes will be reflected on this page with a revised “Effective Date.”